WARRANTY POLICY
PartStore PRO
warranties all parts and accessories for thirty (30) days from the shipping
date (the "PartStore PRO
Warranty"). Defective parts must be returned within (30) days of the shipping
date for refund or exchange. After 30 days, the part may carry a warranty from
the manufacturer. Please contact the manufacturer directly for parts found to
be defective after the expiration of the PartStore PRO
Warranty.
EXPEDITED SHIPPING POLICY
Over Night Delivery and Two-Day Delivery items will be shipped by the requested
method of delivery after your order has been processed. In stock items should
ship within twenty-four hours of order placement. Out of stock items should
ship by the requested method within twenty-four hours of being received by the
warehouse.
GENERAL DELIVERY POLICY
By use of this site, customers authorize the carrier to leave a package at the
destination delivery address without obtaining a signature if the carrier
driver deems the location to be safe. Customers who are not able to locate the
package that is claimed as delivered must follow the instructions for filing a
claim listed below under the heading "Incorrect Delivery and Lost Package
Claims."
CANCELLATION POLICY
PartStore PRO
fills most orders within the same day as order placement. Once an order is
accepted, there is no guarantee an order may be cancelled. Any order that is
not able to be cancelled must be accepted upon delivery and authorized for
return following the policy listed below. Please also refer to sections titled
"REFUSED SHIPMENT POLICY" and "Unauthorized Returns."
GENERAL RETURN POLICY
Authorized Returns:
Returns must be authorized by contacting
PartStore PRO
to obtain a Return Authorization Number. Authorization does not guarantee
credit.
PartStore PRO
will issue credit to the customer upon receipt of the return package. The
customer's card may be recharged any applicable fees if subsequent inspection
reveals damage, missing components, or incorrect reason for return. Authorized
returns must be received by the warehouse no later than 30 days from the date
of original shipment to the customer. Packages received thirty (30) days after
original shipment date may not be accepted and may subsequently be returned to
the customer. All returned products must be in resalable condition, including:
all components, manuals, registration cards, and original undamaged packaging.
In addition, the following restrictions apply: Credit cannot be issued for
electric or electronic parts that have been installed. Some returned parts may
incur a restocking fee. Owner's Manuals, Service Manuals, Instruction Booklets,
Software (including but not limited to Restore CDs) may not be returned. Please
see "PROCESS FOR RETURNING MERCHANDISE" below.
Unauthorized Returns:
An unauthorized return is defined as any package returned to
PartStore PRO
without the proper return authorization code on the shipping label.
Unauthorized returns may include any package refused by the customer during a
delivery attempt. Unauthorized returns received by
PartStore PRO
may be refused at the warehouse and returned to the sender. In this case, the
customer may be held responsible for the cost of shipping the package back to
the sender. This cost will be passed along to the customer either in the form
of a deduction from the total credit due to the customer or a charge to the
credit card if refund has already been issued. Any credits issued may be
delayed.
PROCESS FOR RETURNING MERCHANDISE
Obtain a Return Authorization (RA) Number: All returns must have an RA number
for processing. Call
PartStore PRO
at
1-866-933-5552 or email help@partstore.com
to receive a Return Merchandise Authorization number. RA's are only valid for
thirty (30) days from the date of original product shipment to the customer.
Include the RA number on the outside of the package: RA numbers should be
clearly displayed on the return shipping label of any package being returned to
PartStore PRO.
Do not write the RA number on the actual box. Packages without an RA number
on the return shipping label will not be accepted.
Ship within thirty (30) days: Products must be returned within thirty (30) days
of original shipment to the customer. Packages received after 30 days of
original shipment will not be accepted and may be returned to the customer.
Repack in original packaging: Enclose everything originally received, including
all components, manuals, and registration cards. Place the packaged product in
a protective outer box. We must receive all original products in order to
process your return or exchange.
PartStore PRO
is not responsible for products that are damaged due to poor packaging, defaced
packaging, or lost shipments
REFUSED SHIPMENTS
A refused shipment occurs when the customer refuses to accept the package
during a delivery attempt. Customers who refuse delivery in place of contacting
PartStore PRO
to obtain proper return instructions may be assessed a fee to cover return
shipping and labor charges. This cost will be passed along to the customer in
the form of a deduction from the total credit due to the customer. In addition,
refused shipments may be considered an unauthorized return and subject to the
policies thereof.
REFUND PAYMENTS
Credit will appear on the customer's statement within one to two billing
cycles. Credit will be issued for part cost, tax, and shipping less any
re-stocking fees (where applicable). Shipping may not be refunded in all cases.
RETURN SHIPPING CHARGES
PartStore PRO
may provide a pre-paid return label depending on the reason a return is
requested. The customer is held responsible for all shipping fees where a
pre-paid label is not provided.
CLAIMS POLICY
Visible Damage, Concealed Damage, and Missing Content Claims. Visible Damage is
defined as any damage to the packaging that is identifiable without opening the
package at the time of delivery. Concealed Damage is defined as any damage that
is not immediately noticeable at the time the package is opened or when the
product is first used. Missing Content is defined as any package that is
missing product that the packing slip states is included. These types of claims
must be made directly to PartStore PRO within five business days of delivery. Any
claims made after that time can not be honored. Please contact PartStore PRO at
1-866-933-5552 or email help@partstore.com
to make such a claim.
Incorrect Delivery and Lost Package Claims. Incorrect Delivery is defined as any incident where the driver delivers the package to the wrong address or individual. Lost Packages may occur in two ways. First, lost packages may occur when packages are not able to be located within the carrier's network. Second, a package may be considered lost when the carrier claims delivery was completed by leaving the package on the doorstep, but the customer can not locate the package. Both incorrect delivery and lost package incidents are usually discovered through standard tracking of the package.
Claims for either of these problems must be made directly to PartStore PRO upon discovery. No claims will be honored after forty days from shipment date. Please contact PartStore PRO at 1-866-933-5552 or email help@partstore.com to make such a claim.
Incorrect Product Claims. PartStore PRO must be notified directly within 30 days of shipment of any package received where contents incorrect. Please contact PartStore PRO at 1-866-933-5552 or email help@partstore.com to make such a claim.
SUBSTITUTION POLICY
Part manufacturers may provide substitute replacement parts for items ordered
at their discretion. PartStore PRO reserves the right to cancel any order where
the substitute part is more expensive than the original part ordered.