When you're done shopping, click "Checkout" to place your order. All of the items in your shopping bag appear in your order during checkout. On the Shipping & Billing Information page, you will be asked to provide the following:
Your email address and password for security purposes
Billing Address
Shipping Address
Your preferred shipping method
Your credit card information including the card number, CSV code, and expiration date
You will have a chance to verify the information in checkout and, if no changes are necessary, proceed to "Place Order". You will then receive an email notification confirming that your order was received. We will send you another email to notify you when your order has been shipped and that we've charged your credit card. Occasionally, some products become unavailable between the time they are added to a shopping cart and the completion of checkout. In the unlikely event that this happens, you will be notified immediately and your credit card will not be charged.
You can check the status of your PartStorePro.com orders by logging in and clicking "Track My Order" at the top of any page. From there, you can click on a specific order to see its details.
On the Order Details page, in addition to the status of your order, you'll see the items in the order, the shipping address, shipping method, payment details and shipment tracking information.
Occasionally, we may send an order in multiple packages. In such cases, we'll provide tracking information for all packages, as well as details on which items you can expect in which package.
Generally, credit cards are not charged until we ship the item(s) to you. However, when you pay for your order using a credit card that is associated with a checking account, we may pre-authorize your order amount with your credit or debit card issuer at the time you place the order, which may have an effect on your account balance.
Right now, on account orders must be placed with our Commercial Services Team. To set-up on account billing, our Commercial Services Team can be reached at 1-866-925-PART (7278). Please note that to qualify for on account billing, a credit check will be performed and a valid credit card must be supplied.
Our standard shipping & handling charges are based on your order total.
Standard Ground (5-7 business days)
Order:
Shipping:
$0 - $50
$7.95
$50.01 - $75
$9.95
$75.01 - $100
$10.95
$100+
$11.95
Two Day (2 business days)
All orders with Two Day shipping are $19.95
Overnight (Next business day)
All orders with Overnight shipping are $29.95
Please note that we ship to US destinations only.
Oversized items and Non-Mainland US destinations will incur additional shipping costs.
Expedited Shipping Reminder: You will need to add warehouse processing time to estimate the actual arrival date of your order. Add one business day for in-stock items. Out of stock items may take longer.
Authorized Returns:
Returns must be authorized by contacting PartStorePro.com to obtain a Return Authorization Number within thirty (30) days of the original shipment date. Authorization does not guarantee credit. We will issue a credit upon receipt of the return package. Additional charges may be applied to the original form of payment if subsequent inspection reveals damage, missing components, or incorrect reason for return. All returned products must be in resalable condition, including all components, manuals, registration cards, and original undamaged packaging. In addition, the following restrictions apply:
Credit cannot be issued for electric or electronic parts that have been installed.
Some returned parts may incur a restocking fee.
Owner's Manuals, Service Manuals, Instruction Booklets, Software (including but not limited to Restore CDs) may not be returned.
Unauthorized Returns:
An unauthorized return is defined as any package returned to PartStorePro.com without the proper return authorization code on the shipping label. Unauthorized returns may include any package refused during a delivery attempt. Unauthorized returns received by PartStorePro.com may be refused at the warehouse and returned to the sender. In this case, you may be held responsible for the cost of shipping the package back. This cost will be deducted from the total credit due or a charge to the credit card if refund has already been issued.
Process for Returning Merchandise
1. Obtain a Return Authorization (RA) Number:
a. All returns must have an RA number for processing and be requested within thirty (30) days of the original shipment date. Call PartStorePro.com at 1-866-925-PART (7278) to receive a Return Authorization number. RA #'s are valid for thirty (30) days from the date of original product shipment to the customer.
2. Write the RA number on the shipping label on the outside of the package:
a. RA numbers should be clearly displayed on the return shipping label of any package being returned to PartStorePro.com. Do not write the RA number on the actual box. Packages without an RA number on the return shipping label will not be accepted.
3. Ship within thirty (30) days
4. Repack in original packaging:
a. Enclose everything originally received, including all components, manuals, and registration cards. Place the packaged product in a protective outer box. We must receive all original products in order to process your return or exchange. PartStore.com is not responsible for products that are damaged due to poor packaging, defaced packaging, or lost shipments
Core/Dud returns must be made by using a return label and packing slip provided by PartStore Pro. To view your Cores and print out a return label, click here. (If logged in, go to my account>cores/dud. If not logged in, go to login page then my account>cores.)
Upon receipt and inspection of your Core/Dud return, we will issue a credit to the original form of payment. Core/Dud returns must be received no later than 90 days from the original part shipment. Core/Duds received more than ninety (90) days after the original shipment date may not be accepted and may subsequently be denied credit.
Process for Returning a Core/Dud
1. An email with Core/Dud return instructions will be sent at time of part shipment to the email address associated with the original order.
2. Click the link in this email to log into your account and access the Cores portal.
3. From the Cores portal, click on the Print Return Label button next to the Core that you are returning.
4. A UPS return label and packing slip will open in a separate window
5. Print the return label and packing slip and insert the packing slip with the part in the original box.
6. Adhere the UPS label to the outside of the box and ship the package back
If you encounter any problems printing a return label or have questions about your Core/Dud return, please contact us at 1-866-925-PART (7278). Our Commercial Services Team is available Monday through Friday from 9:00AM-6:00PM EST.
One of the benefits of shopping with PartStorePro.com is that we can support tax exempt organizations with their parts purchasing needs. To create a tax exempt account, please contact our Commercial Services Team at 1-866-925-PART (7278).
Rebate Program
As a registered user at PartStorePro.com, you will be eligible for monthly rebates of up to 10% of your purchases less shipping & handling, taxes, and returns. Rebate eligibility is based on the order volume and payment history associated with your account. Please note that rebates apply to orders placed on PartStorePro.com. Phone orders do not qualify for our rebate program.
Create an Account
There are many benefits of creating an account with PartStorePro.com:
Fast Checkout
Comprehensive Order History
Volume Discounts
Tax Exempt Capabilities
Rebate Program
Reporting On Your Purchase History
To create an account you must have a valid email address. If you'd like to create an account now and enjoy these benefits click here. (clicks through to create an account page.) To create an account with tax exempt status, please contact our Commercial Services Team at 1-866-925-PART (7278) for further assistance.
Who Are We:
PartStore Pro, a division of Partsearch Technologies, is the leading online source for home appliance, consumer electronic, computer, and wireless parts and accessories. We provide our customers with a complete solution for obtaining the parts, information and expert advice they need to fix and upgrade appliances, electronics, and more.
5-Star Customer Service:
It is our mission to make sure you find what you need, and when you can't find it online, our expert Commercial Services Team is waiting to assist you. Our parts experts are knowledgeable, experienced, and dedicated to making sure your parts-shopping experience is a pleasant one.
Fast Nation-wide Delivery:
We process orders quickly, accurately, and ship most parts within one business day. If you're in a hurry to get your part, you can count on us to get it to you overnight or within 2 (business) days.
